Refund Policy
Last updated 3 August 2026. This covers subscription payments made to PerkOS. It does not cover refunds you give your own customers, which are yours to decide and are recorded in the app.
The short version
If PerkOS did not do what you paid for, you get your money back. Write to francisannor966@gmail.com and say what happened. We would rather refund somebody than argue with them.
Try before you pay
Every new business gets a free trial with no card required. Nobody is asked for money until they have had a proper chance to decide whether PerkOS fits. That is deliberate, and it is why the rules below are simple.
When we refund in full
- You were charged twice for the same month. This should be impossible, because a payment reference can only ever buy one month, but if it happens we refund the duplicate immediately and without asking you for anything.
- You were charged after cancelling automatic renewal.
- PerkOS was unusable for a long stretch of the month you paid for because of a fault on our side.
- You paid by mistake and tell us within 14 days, provided the account has not been substantially used in that time.
When we usually do not refund
- A month you have used. If the software worked and your business used it, that month was delivered.
- Changing your mind late in a paid month. Open Billing and stop the automatic renewal. Nothing is charged again, and the plan keeps working until the time you already paid for runs out.
- Not using it. We cannot tell the difference between a quiet month and a change of heart, and the trial existed to prevent this.
- An account suspended for breaking the Terms of Service.
These are the usual answers, not absolute rules. If your situation is genuinely unfair, say so and we will look at it properly.
Downgrading and upgrading
Moving to a cheaper plan takes effect at the end of the month you have already paid for. We do not refund the difference for the current month. Moving to a more expensive plan takes effect when you pay for it.
How to ask
Write to francisannor966@gmail.com with:
- Your business name
- The payment reference, which is on the receipt we emailed you
- What went wrong
We reply within 3 working days. Approved refunds go back through Paystack to the account that paid, and usually arrive within 5 to 10 working days, depending on your bank or mobile money provider. That last part is outside our control.
Please ask us before your bank
If something looks wrong with a charge, write to us first. We can usually see what happened and fix it the same day.
Raising a chargeback or reversal with your bank or mobile money provider for a month you actually used costs us the amount plus a penalty fee, and we may suspend the account until it is settled. That is not a threat, it is just what happens at the other end. Nobody has ever needed to do it, because we would rather refund you than argue.
If we close your account
If we close your account for a reason that is not your fault, we refund the unused part of the month you paid for.
Your data, either way
Refunded or not, your records stay yours. You can export your sales, customers and products from Settings as ordinary spreadsheets at any time, including after a plan has lapsed. See the Privacy Policy.